The terms ‘EliteMaids’ or ‘we’ or ‘us’ all refer to the EliteMaids.ae. The term ‘you’ refers to the user of our services or the viewer of our website.
The content of the pages of this website is for the explanation and implementation of our services. It is subject to change without notice.
By using our services, you acknowledge that you agree with our internal company policies.
All materials on the website are owned by or licensed to us. This material includes, but is not limited to layout, the design, look, appearance, graphics, and such. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
You give your consent that you will not do unauthorized use of the materials and information on the website.
We may also include links to other websites. These external links are provided for your convenience to provide further information. We are not responsible for the accuracy and correctness of the external link content.
Your use of this website and any dispute arising out of such use of the website is subject to the local laws of UAE Main Courts.
When you make a booking through EliteMaids, we will help facilitate the services for your clean. Once the clean is done the Fees you pay to our cleaners are non-refundable (unless there is a company-caused violation). The pricing scheme may be updated by the Company on a going-forward basis. You are liable for any and all taxes (except taxes based on our income)
EliteMaids will charge you for your finalized bookings through the payment method specified on the website (e.g. a credit card or cash). If you happen to pay any applicable charges with your credit card, we may seek pre-authorisation of your credit card account prior to your purchase.
If you choose to pay the fee by your credit card, you, as the cardholder, must retain a copy of transaction records and our policies and rules.
You are responsible for maintaining the confidentiality of all the information in your account.
If you want to cancel your booking, you are required to give a minimum of 24 hours notice of cancellation. Notification must be in written format and to be sent to ea.sdiametile%40ofni We reserve the right to levy a certain charge up to 50% cover any relevant administrative expenses.
Customers using the website who are Minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Scope of Work ! Please read carefully
EliteMaids provide extensive training to new hired cleaners, we only let new cleaners handle jobs when we are confident enough that they can handle cleaning jobs as per our standards. For Normal cleaning Our team is trained to clean only, its client responsibility to remove any clutter and personal belongings prior to cleaning session, our team are not responsible for any missing or broken items if the client failed to remove his personal items ahead.
Our team will not move heavy or fragile items without the client presence, our team has the right to refuse to do so if the client is not present.
EliteMaids Team of cleaners are trained to operate washing machine as instructed by the client, client should not expect the cleaner to operate the washing machine or set the desired program if not instructed on the exact steps.
Laundry color separation is a sole responsibility of the client not the cleaner.
Method Of Payment, Card Types Accepted And Currency
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency agreed).
Refunds will be done only through the Original Mode of Payment, and must be before 24 Hours of cleaning session time.