Privacy Policy

Elite Maids is committed to safeguarding the privacy of website and mobile app visitors. This policy explains how personal information is treated. The website uses cookies. By using the website and mobile apps and agreeing to this policy, visitors consent to the use of cookies in accordance with this policy.

The live policy states that https://elitemaids.ae/ will not pass debit or credit card details to third parties, and that the website is not responsible for the privacy policies of websites to which it links. If users provide information to third parties, different rules may apply and those entities should be contacted directly with questions.

Elite Maids may collect, store and use personal information submitted through the website and mobile apps, including information needed to provide cleaning services and process bookings.

• Information about your computer and visits to the website, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
• Information relating to transactions carried out through the website or mobile apps, including information relating to purchases or booking a cleaner through Elite Maids.
• Information provided for registration, including name, address and email address.
• Information provided for subscriptions, email notifications or newsletters, including name and email address.
• Any other information the user chooses to send.

Before disclosing another person’s personal information to Elite Maids, the user must obtain that person’s consent to both disclosure and processing in accordance with this policy. The live policy states that credit/debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to third parties.

A cookie is a file containing an identifier sent by a web server to a browser and stored by the browser. The identifier is sent back to the server each time the browser requests a page, enabling the server to identify and track the browser.

Elite Maids may use both session cookies and persistent cookies. Session cookies are deleted when the browser closes. Persistent cookies remain stored until deleted or until they reach an expiry date.

Session cookies may be used to track navigation through the website, track bookings, prevent fraud and increase website security. Persistent cookies may be used to recognise returning visitors and track preferences relating to website use.

The live policy states that Google Analytics is used to analyse website use. Google Analytics generates statistical and other information about website and app use through cookies stored on users’ computers. Google stores this information and Google’s privacy policy is available at http://www.google.com/privacypolicy.html. Payment service providers may also send cookies.

Personal information submitted through the website and mobile apps may be used for the purposes specified in this policy or in relevant parts of the website.

• Administering the website.
• Improving the browsing experience by personalising the website.
• Enabling use of services available on the website.
• Supplying services purchased through the website.
• Sending statements and invoices, and collecting payments.
• Sending general non-marketing commercial communications.
• Sending email notifications that have been specifically requested.
• Sending newsletters and marketing communications where the user has agreed to receive them.
• Dealing with enquiries and complaints relating to the website and mobile apps.
• Keeping the website and mobile apps secure and preventing fraud.
• Verifying compliance with website terms and conditions.

Where personal information is submitted for publication on the website or mobile apps, Elite Maids may publish and use that information in accordance with the licence granted by the user. Elite Maids will not, without express consent, provide personal information to third parties for direct marketing. The live policy states that EliteMaids will neither store nor pass debit/credit card details to third parties.

Elite Maids may disclose personal information to employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in the privacy policy. Information may also be disclosed to any member of the group of companies where reasonably necessary.

Personal information may also be disclosed where required by law, in connection with legal proceedings, to establish, exercise or defend legal rights, or to a person reasonably believed to be able to apply to a court or competent authority for disclosure where such disclosure would be likely to be ordered.

Information collected may be stored, processed and transferred between countries in which Elite Maids operates in order to use the information in accordance with this policy. Personal information submitted for publication may be available around the world via the internet, and misuse by others cannot be prevented.

Elite Maids will take reasonable technical and organisational precautions to prevent loss, misuse or alteration of personal information. Personal information is stored on secure password- and firewall-protected servers. Electronic transactions entered through the website are protected by encryption technology. Users acknowledge that transmission over the internet is inherently insecure and that online security cannot be guaranteed.

Elite Maids may update this privacy policy from time to time by posting a new version on the website. Users should check this page occasionally to ensure they are happy with any changes. Elite Maids may also notify users of privacy policy changes by email.