Contact · Dubai
Get in Touch with Elite Maids
A person answers — on WhatsApp, on the phone or by email — whether you want to book, move a booking, ask about a quote or tell us something went wrong.
- WhatsApp answered within minutes, 8 AM – 8 PM
- Phone lines open 8 AM – 8 PM, seven days a week
- Email replies within one working day
- Online booking open around the clock
Cleaning runs 7 AM – 8 PM daily. Same-day slots are usually available if you message before noon.
01 — Reach us
Four ways to reach us
Pick the one that suits the question. Bookings and reschedules are quickest on WhatsApp; anything with detail belongs in an email or the form.
- WhatsApp +97145930048 Replies within minutes, 8 AM – 8 PM. Best for bookings, changes and same-day availability.
- Call +97145930048 8 AM – 8 PM, seven days. Urgent changes and anything you would rather say than type.
- Email [email protected] Within one working day. Quotes, invoices, complaints and documents.
- Book online Book in two minutes Open 24 hours. Choose the service, hours and slot; confirmation is instant.
02 — Which team
Tell us what it is about and it reaches the right person
Six kinds of message come in every day. Each one has a home, so nothing sits in a general inbox.
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01
New booking
Tell us the service, the area and when. On WhatsApp we can usually place a cleaner the same day if you message before noon.
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02
Existing booking or reschedule
Send your booking number and the new time. Changes with 24 hours’ notice are free; inside 24 hours a charge applies.
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03
Something was missed
Tell us within 24 hours of the visit, with photos if you have them, and we come back and redo it. Damage is covered up to AED 1,000 per booking.
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04
Commercial quote
Offices, retail, restaurants, warehouses, schools and gyms are quoted per site after a short walk-through. Email the address and rough floor area to start.
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05
Careers
We hire trained cleaners directly onto our payroll. Applications go through the jobs page, not this form.
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06
Partnerships and press
Property managers, holiday-home operators and media: email us and the management team replies within one working day.
03 — Write to us
Send us a message
For anything that needs detail — a quote, a complaint, a question about an invoice. We reply within one working day, usually sooner.
04 — Questions
Before you write
The three things people ask most, answered here so you do not have to wait for a reply.
How do I reschedule or cancel a booking?
Message us on WhatsApp with your booking number and the new date and time, or change it yourself in the Elite Maids app. With at least 24 hours’ notice there is no charge. Inside 24 hours, or if the cleaner cannot get in on the day, a charge applies as set out in the cancellation policy.
What do I do if I am not happy with a clean?
Tell us within 24 hours of the visit — WhatsApp is quickest, with a photo or two of what was missed. We send a cleaner back to redo the areas at no charge. If something was damaged, every booking carries AED 1,000 damage protection and we settle it directly with you.
How quickly will you reply?
WhatsApp and phone are answered within minutes between 8 AM and 8 PM, seven days a week. Email and the contact form are answered within one working day. Messages sent overnight are picked up first thing in the morning.
Can I visit the office?
Yes, by appointment. We are at Prime Business Center, Office 201B, Jumeirah Village Circle. Most customers never need to — bookings, changes and payments all happen online or on WhatsApp — but commercial clients are welcome to meet the team.