FAQs about Anti-Coronavirus/COVID-19 Cleaning

Here are some answers to questions we’ve been getting about cleaning services related to the prevention of COVID-19.
Do you have a different procedure for cleaning a facility that has been exposed to COVID-19 vs one that just wants to take preventative measures?Yes–our protocol for cleaning a facility where a COVID-19 infection has been confirmed is quite extensive and involves full biohazard cleaning procedures. These additional procedures are mostly for the protection of our employees. For example, when working in this situation, they wear full PPE gear, work in teams of three to monitor each other, and dispose of used cleaning products in specific ways.
What cleaning products are effective against COVID-19?Because the virus is so new, the EPA has not tested and established efficacy protocols or inactivation claims. In layman’s terms, that means that nobody can say with 100% certainty that a particular cleaning product is effective against COVID-19–and anyone who makes such a claim at this point is not being truthful.

COVID-19 Prevention Protocol

COVID-19 Prevention ProtocolWhile we stand ready to assist any businesses affected by the Coronavirus to disinfect their facility, there are many preemptive steps facility managers can take on their own to reduce the risk to employees, members of the public, and anyone visiting your building.
Here is a list of things that you can start doing right now to make your facility safer:
Emphasize hand hygiene by all employeesInstruct employees to wash hands frequently for 20 seconds using soap and water.If possible, use no-touch dispensers for soap and paper towels.Display hand hygiene posters near hand-washing areas.Keep an adequate supply of cleaning products on hand.Emphasize respiratory etiquette by all employeesInstruct employees to cover their mouth with a tissue, elbow, or shoulder when coughing or sneezing.Provide tissues and no-touch trash cans for employees.Perform routine environmental cleaning focused on high-touch surfaces.At least once per day, clean and disinfect all high-touch surfaces such as door handles, light switches, stair rails, elevator buttons, phones, microwaves, coffee stations, sink handles, water fountains, chair arms, shared workstations or learning materials, and dining tables.Provide your employees with antiseptic wipes so that they can clean these areas during the day as they use them.Encourage sick employees to stay home, separating and avoiding close contact with people who are sick.Actively encourage employees who have symptoms of acute respiratory illness to stay home.Maintain flexible policies, consistent with public health guidance, that permit employees to stay home.Avoid close contact with people who are sick.Avoid touching your eyes, nose, and mouth.Additionally, any employees who are well but have a family member with COVID-19 should notify their supervisor and other employees in the workplace.

Elite Maids response to COVID-19

Daily body temperature checks:
All our professionals are checked for body temperature on a daily basis at the beginning and at the end of their shifts. Temperatures showing above 37.2◦C will require professionals to stay home and only return to work after running a normal body temperature for a minimum of 3 consecutive days or the recommended duration of rest prescribed by a doctor. You can view your cleaner’s body temperature in the appointment details after your cleaner has been assigned.
Safety & Hygiene Kits:
Prior to the lockdown restrictions, we managed to procure and distribute a Safety and Hygiene Kit with mandatory Personal Protective Equipment to over 500 professionals. All our professionals are provided with gloves, masks, and hand sanitizers, which are regularly inspected, maintained, and replaced, as necessary. Hand sanitizer dispensers are installed in each Justmop van and all our professionals are trained to sanitize their hands before, during, and after each cleaning session as a continued effort to reduce the risk of contracting an infection while delivering services.
Facilities Disinfection:
We have set in motion routine disinfection of all Justmop vans, accommodations, and tools to be sanitized and disinfected on a daily basis to maintain the hygienic conditions. The process goes beyond regular cleaning by spraying bio-safe chemicals or antimicrobial products to kill germs on surfaces and objects, hence lowering the risk of spreading infection.
Health & Safety Training:
As part of our continuous training and retraining program, we have introduced COVID-19 Health and Safety Training to all professionals. They have been adequately trained on the pandemics risk factors, personal protective behaviors (e.g., cough etiquette, regular hand washing and care of PPE), most common signs and symptoms of infection and hygiene protocols to safely perform their job under pandemic conditions.
Work practice controls:
We encourage strict adherence to any restrictions outlined by government authorities regarding appropriate workplace protocols put in place to prevent or reduce the likelihood of exposure. A guideline we follow to minimize the risk is to reduce the total number of professionals per vehicle at a given time, allowing them to maintain distance from one another while maintaining a full onsite work week. Other risk-reducing measures include developing non-punitive leave policies and procedures for professionals to report when they are sick or experiencing symptoms of COVID-19 and actively encouraging the importance of sick individuals staying home. Our Customer Support Agents are screening calls at the point of scheduling to assess potential exposures and circumstances in the home, to the extent possible, before worker entry.
These are the initial actions we have taken in light of this pandemic to ensure we continue to serve our customers safely. We are constantly assessing and evaluating while staying informed with updated and credible information on the COVID-19 virus. We will continue to monitor international and local public health communications about COVID-19 recommendations and ensure that professionals have access to that information through effective means in order to deliver the high-quality service you have come to know and trust.